Cookies Policy

We use in our site https://www.contraload.com/ (“Site”) cookies and similar files or technologies to automatically collect and store information about your computer, device, and Site usage, in order to improve their performance and enhance your user experience. We use the general term “cookies” in this policy to refer to these technologies and all such similar technologies that collect information automatically when you are using our Site where this policy is posted.  You can find out more about cookies and how to control them in the information below.

If you do not accept the use of these cookies, please disable them using the instructions in this cookie policy or by changing your browser settings so that cookies from this Site cannot be placed on your computer or mobile device. Important: disabling cookies on this Site may impair certain Site features.

In this Cookies Policy, we use the term Contraload (and “we”, “us” and “our”) to refer to Contraload BV. Our Privacy Policy is available at: https://www.contraload.com/privacy-policy/.

What is a cookie?

Cookies are computer files containing small amounts of information which are downloaded to your computer or mobile device when you visit a website.  Cookies can then be sent back to the originating website on each subsequent visit, or to another website that recognizes that cookie. Cookies are widely used in order to make websites work, or to work more efficiently, as well as to provide information to the owners of the website.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improving the user experience. Cookies may tell us, for example, whether you have visited our Site before or whether you are a new visitor.

There are two broad categories of cookies:

  • First party cookies, served directly by us to your computer or mobile device.
  • Third party cookies, which are served by a third party on our behalf. We use third party cookies for functionality purposes. The third-party cookies are outside of our control. The third parties may, at any time, change their terms of service, purpose and use of cookies, etc. See below additional information on how to manage such cookies.

Cookies can remain on your computer or mobile device for different periods of time. Some cookies are ‘session cookies’, meaning that they exist only while your browser is open. These are deleted automatically once you close your browser. Other cookies are ‘permanent cookies’, meaning that they survive after your browser is closed. They can be used by websites to recognize your computer when you open your browser and browse the Internet again.

Web beacons:

Cookies are not the only way to recognize or track visitors to a website. We may use other, similar technologies from time to time, like web beacons (sometimes called “tracking pixels” or “clear gifs”). These are small graphics files that contain a unique identifier that enable us to recognize when someone has visited our website. This allows us, for example, to monitor the traffic patterns of users from one page within our website to another, to deliver or communicate with cookies, to understand whether you have come to our website from an online advertisement displayed on a third-party website, to improve website performance and to measure the success of email marketing campaigns. In most instances, these technologies are reliant on cookies to function, and therefore declining cookies prevents them from functioning.

You may have the right to decide whether to accept or reject cookies.  When you access our Site, you are presented with a cookie consent mechanism that allows you to accept or reject cookies that are not essential cookies.  You may also control cookies by setting your browser to turn off cookies as described further below. If you turn off cookies, web beacon and other technologies will still detect your visits to our Site; however, they will not be associated with information otherwise stored in cookies

 

Targeted advertising

Third parties may drop cookies on your computer or mobile device to serve advertising through our website. These companies may use information about your visits to this and other websites in order to provide relevant advertisements about goods and services that you may be interested in. They may also employ technology that is used to measure the effectiveness of advertisements. The information collected through this process does not enable us or them to identify your name, contact details or other personally identifying details unless you choose to provide these to us.

How do we use cookies?

We use cookies to:

  • track traffic flow and patterns of travel in connection with our Site;
  • understand the total number of visitors to our Sites on an ongoing basis and the types of internet browsers (e.g. Chrome, Firefox, Safari, or Internet Explorer) and operating systems (e.g. Windows or Mac) used by our visitors;
  • monitor the performance of our Site and to continually improve it; and
  • customize and enhance your online experience.

What types of cookies do we use?

The types of cookies used by us in connection with the Site can be considered ‘essential website cookies’. We’ve set out some further information below, and the purposes of the cookies we set in the following table.

  1. Cookies necessary for essential website purposes

These cookies are essential to provide you with services available through this Site and to use some of its features, such as access to secure areas. Without these cookies we will not be able to provide services that you require, such as transactional pages and secure login accounts.

 

Cookie name Source Expiry Purpose
__cfduid .addtoany.com 29 days The cookie is used by cdn services like CloudFare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. It does not correspond to any user ID in the web application and does not store any personally identifiable information.
_hjClosedSurveyInvites

 

Hotjar.com 365 days Hotjar cookie that is set once a visitor interacts with an External Link Survey invitation modal. It is used to ensure that the same invite does not reappear if it has already been shown.

 

_hjDonePolls

 

Hotjar.com 365 days Hotjar cookie that is set once a visitor completes a survey using the On-site Survey widget. It is used to ensure that the same survey does not reappear if it has already been filled in.

 

_hjMinimizedPolls

 

Hotjar.com 365 days Hotjar cookie that is set once a visitor minimizes an On-site Survey widget. It is used to ensure that the widget stays minimized when the visitor navigates through your site.

 

_hjShownFeedbackMessage

 

Hotjar.com 365 days Hotjar cookie that is set when a visitor minimizes or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimized immediately if the visitor navigates to another page where it is set to show.

 

_hjid

 

Hotjar.com 365 days Hotjar cookie that is set when the customer first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.

 

_hjRecordingLastActivity

 

Hotjar.com Session This should be found in Session storage (as opposed to cookies). This gets updated when a visitor recording starts and when data is sent through the WebSocket (the visitor performs an action that Hotjar records).

 

_hjTLDTest

 

Hotjar.com Session When the Hotjar script executes we try to determine the most generic cookie path we should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, we try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed.

 

_hjUserAttributesHash

 

Hotjar.com Session User Attributes sent through the Hotjar Identify API are cached for the duration of the session in order to know when an attribute has changed and needs to be updated.

 

_hjCachedUserAttributes

 

Hotjar.com Session This cookie stores User Attributes which are sent through the Hotjar Identify API, whenever the user is not in the sample. These attributes will only be saved if the user interacts with a Hotjar Feedback tool.

 

_hjLocalStorageTest

 

Hotjar.com Under 100ms This cookie is used to check if the Hotjar Tracking Script can use local storage. If it can, a value of 1 is set in this cookie. The data stored in_hjLocalStorageTest has no expiration time, but it is deleted almost immediately after it is created.

 

_hjIncludedInPageviewSample

 

Hotjar.com 30 Minutes This cookie is set to let Hotjar know whether that visitor is included in the data sampling defined by your site’s pageview limit

 

_hjAbsoluteSessionInProgress

 

Hotjar.com 30 Minutes This cookie is used to detect the first pageview session of a user. This is a True/False flag set by the cookie.

 

_hjFirstSeen

 

Hotjar.com Session This is set to identify a new user’s first session. It stores a true/false value, indicating whether this was the first time Hotjar saw this user. It is used by Recording filters to identify new user sessions.

 

hjViewportId

 

Hotjar.com Session This stores information about the user viewport such as size and dimensions.

 

hjRecordingEnabled

 

Hotjar.com Session This is added when a Recording starts and is read when the recording module is initialized to see if the user is already in a recording in a particular session.

 

Visitors with Disabled Cookies

Hotjar does not track or record visitors who have cookies disabled.  In fact, the Hotjar script doesn’t properly load its different components if it detects that cookies are disabled. Learn more

Cookie name Source Expiry Purpose
MSCC

 

Microsoft.com 365 days Contains user choices for most Microsoft properties.

 

MUID, MC1, and MSFPC

 

Microsoft.com 365 days Identifies unique web browsers visiting Microsoft sites. These cookies are used for advertising, site analytics, and other operational purposes.

 

ANON

 

Microsoft.com 365 days Contains the ANID, a unique identifier derived from your Microsoft account, which is used for advertising, personalisation and operational purposes. It is also used to preserve your choice to opt out of interest-based advertising from Microsoft if you have chosen to associate the opt-out with your Microsoft account.

 

CC

 

Microsoft.com 365 days Contains a country code as determined from your IP address.

 

PPAuth, MSPAuth, MSNRPSAuth, KievRPSAuth, WLSSC, MSPProf.

 

Microsoft.com 365 days Helps to authenticate you when you sign in with your Microsoft account.

 

MC0

 

Microsoft.com 365 days Detects whether cookies are enabled in the browser.

 

MS0

 

Microsoft.com 365 days Identifies a specific session.

 

NAP Microsoft.com 365 days Contains an encrypted version of your country, postcode, age, gender, language and occupation, if known, based on your Microsoft account profile

 

MH Microsoft.com 365 days Appears on co-branded sites where Microsoft is partnering with an advertiser. This cookie identifies the advertiser, so the right ad is selected.

 

childinfo, kcdob, kcrelid, kcru, pcfm

 

Microsoft.com 365 days Contains information that Microsoft account uses within its pages in relation to child accounts.

 

MR Microsoft.com 365 days This cookie is used by Microsoft to reset or refresh the MUID cookie.

 

x-ms-gateway-slice

 

Microsoft.com 365 days Identifies a gateway for load balancing.

 

TOptOut

 

Microsoft.com 365 days Records your decision not to receive interest-based advertising delivered by Microsoft. Where required, we place this cookie by default and remove it when you consent to interest-based advertising.

 

       

How to control or delete cookies

You may have the right to decide whether to accept or reject cookies.  When you access our Site, you are presented with a cookie consent mechanism that allows you to accept or reject cookies that are not essential cookies.

As another way of controlling cookies, most browsers allow you to change your cookie settings. These settings will typically be found in the “options” or “preferences” menu of your browser. In order to understand these settings and learn how to use them, please consult the “Help” function of your browser, or the documentation published online for your particular browser type and version.

 

However, please note that if you choose to refuse cookies you may not be able to use the full functionality of our Site.

The following pages have information on how to change your cookies settings for the different browsers:

Third Party Websites’ Cookies

When using our website, you may be directed to other websites for such activities as surveys, to make payment in currency other than U.S. dollars, or for job applications. These websites may use their own cookies. We do not have control over the placement of cookies by other websites you visit, even if you are directed to them from our website.

If you use the buttons that allow you to share products and content with your friends via social networks like Google, Twitter, YouTube and Facebook, these companies may set a cookie on your computer memory. Find out more about these here:

https://www.facebook.com/about/privacy
http://twitter.com/privacy
https://www.youtube.com/howyoutubeworks/user-settings/privacy/
http://www.google.com/intl/en-GB/policies/privacy

 

Need More Information?

 

If you would like to find out more about cookies and their use on the Internet, you may find the following link useful:

 

Cookies that have been set in the past

If you have disabled one or more Cookies, we may still use information collected from cookies prior to your disabled preference being set, however, we will stop using the disabled cookie to collect any further information.

Contact us

If you have any questions or comments about this cookies policy, or privacy matters generally, please contact us via email at privacy@contraload.com.